How do I track my order? Once your order has been processed by the brand, you will receive an email from us that your order has been dispatched. If you haven’t got your tracker number yet, drop us an email at firstname.lastname@example.org and we will come back to you.
Where does my order come from? As a platform connecting different brands, all orders are dispatched from the brand themselves directly to you. This may result in packages arriving on different days, since every brand has a different shipping process. Any questions please let us know, each product has its own tracking information.
What are the shipping costs and time? This is all based on location and brand. All shipping and prices are quoted at the checkout.
Can I ship to multiple addresses? Shipment address is based per order.
Is my package insured?All items are insured against theft and accidental damage whilst in transit. If your package is lost, we will do our best to solve it as soon as we can.
What about paying for customs/import charges? Import duties and customs policies vary widely from country to country. This means that we don’t have any control over all charged duties.