FAQ

ORDERING FROM DESKMATE

One of our customer support team can take your order via phone. Please email hello@deskmate.co with your name, number and product request, we’ll come back to you ASAP.

We are sorry to hear that. Please give drop us an email to hello@deskmate.co and a member of our team will get right back to you. 

Any potentially sensitive information such as your address, name and card details are encoded so they can only be read on the secure server. We take safety extremely seriously, please e-mail hello@deskmate.co if you have any further questions.

Visa, Visa Debit, Visa Electron, MasterCard, Maestro, Amex and PayPal If your preferred method is not listed above then please contact us at hello@deskmate.co.

If you need to amend any details (such as delivery address) please contact us immediately at hello@deskmate.co

If your order is successful you will receive an automated email to confirm your order has been received, and is being processing. This means the payment was successful, however if an item is not in stock, or we see there may be a security issue with the payment, we will contact you as soon as possible to resolve the situation.

We do everything in our power to ensure is delivered correctly to our customers, if this isn’t the case please email us at hello@deskmate.co with your order number. We will get right back to you.

Shipping FAQs

Once your order has been processed by the brand, you will receive an email from us that your order has been dispatched. If you haven’t got your tracker number yet, drop us an email at hello@deskmate.co and we will come back to you.

As a platform connecting different brands, all orders are dispatched from the brand themselves directly to you. This may result in packages arriving on different days, since every brand has a different shipping process. Any questions please let us know, each product has its own tracking information. 

This is all based on location and brand. All shipping and prices are quoted at the checkout. 

Shipment address is based per order. 

All items are insured against theft and accidental damage whilst in transit. If your package is lost, we will do our best to solve it as soon as we can. 

Import duties and customs policies vary widely from country to country. This means that we don’t have any control over all charged duties. 

Returns

Yes! Please contact us at hello@deskmate.co to organise the return. These will sometimes go back to the manufacturer. 

We are sorry to hear that. As a port of first call, please email us at hello@deskmate.co, we will review and come back to you ASAP.

Within 10 working days.

Original postage cannot be refunded. 

We are on hand to help. Email us - hello@deskmate.co