FAQ

 

What are the dimensions?

Deskmate:

Width

Depth

Height

Depth of stages

Unfolded

51cm

51cm

53cm

25.5cm

Folded

51cm

3cm

76cm

25.5cm

 

Minimate:

Width

Depth

Height

Unfolded

51cm

31cm

30cm

Folded

30cm

3cm

30cm



How much weight can deskmate support?

Deskmate is designed to work with nearly any working setup. It holds up to 15kg on top (heavier than a large monitor) and 10kg on the bottom.

Minimate will support nearly all laptops and holds 15kg.

 

Can I put my computer monitor on it?

Absolutely. However we don’t recommend anything larger and more heavier than 15kg.

 

Is it wide enough for my keyboard and mouse?

The overall keyboard area measures 10” x 21” (25.5 cm x 53.5 cm).


How tall do I need to be to use deskmate?

Deskmate generally works for people between 5’3 - 6’1. For larger users we have an add on that can be purchased separately. For individuals below 5’3 we have deskmate S available. Please contact customer support to process your order at hello@deskmate.co.

 

Deskmate return policy

You can return deskmate if you are not satisfied (don’t worry, we think you will be), as long as deskmate has not been used within 15 days of receipt for an exchange or refund.

 

Is deskmate covered by warranty? 

You are covered with a 12 month warranty. If your deskmate arrives damaged, take a photo and let us know asap. Please include your name, email, telephone number, and order number (if possible). Please note, warranty does not cover regular wear and tear and degradation over time.

 

Can I exchange deskmate?

E-mail hello@deskmate.co with name, address and order number and we will process your exchange ASAP.

 

 What countries do you ship to and how much does it cost? 

The UK:

-Standard shipping via Royal Mail is £4.50 and takes 3-5 days.

-Next day shipping is available via DPD and costs £8.95

-Shipping is free on orders over £75

-Orders placed before 3pm will be shipped same day.

 

The EU:

Flat rate of £12.50 an order. 

 

USA/Rest Of The World:

If you are ordering from outside Europe (e.g. US, Canada or Australia) the minimum order is 5. Please email at hello@deskmate.co us for a quote on shipping.