FAQ

 

What are the dimensions?

Deskmate:

Width

Depth

Height

Depth of stages

Unfolded

51cm

51cm

53cm

25.5cm

Folded

51cm

3cm

76cm

25.5cm

 

Minimate:

Width

Depth

Height

Unfolded

51cm

31cm

30cm

Folded

30cm

3cm

30cm

 

Does Deskmate/Minimate come flat pack?


Yes it does! All our products come flat pack. To assemble pop Deskmate out (carefully) and tuck the sides in (Deskmate) or fold over the flap (Minimate). 

How much weight can Deskmate support?

Deskmate is designed to work with almost any working setup. It holds up to 10kg on top (heavier than a large monitor) and 10kg on the bottom.

Minimate is designed to support laptops and holds up to 15kg

Can I put my computer monitor on it?

Absolutely. Although we don’t recommend anything heavier than 10kg per shelf. We use iMac's on ours at Deskmate HQ.

 Is it wide enough for my keyboard and mouse?

Yes. The overall keyboard area measures 10” x 21” (25.5 cm x 53.5 cm). If you have a larger keyboard, we would recommend the Deskmate extension which allows for a larger surface area for big keyboards.

Do I need to purchase the carry case to ship Deskmate?

No. The but the carry case is a useful storage unit as well as great for portability.  


How tall do I need to be to use Deskmate?

Deskmate generally works for people up to 6ft”. For taller users we have a Deskmate large and minimate for anyone above 6ft.

 What is Deskmate’s returns policy?

If you change your mind, you have 15 days from receipt for an exchange or refund.

For an exchange, please e-mail hello@deskmate.co with your name, address, and order number and we will process your request as soon as possible.

If you’ve exceeded this time and are not satisfied with your Deskmate, please get in touch with our customer services team at hello@deskmate.co

Is my Deskmate covered by warranty? 

You are covered with a 12 month warranty. If your Deskmate arrives damaged, take a photo and let us know ASAP. Please include your name, email, telephone number, and  order number (if possible). Please note, warranty does not cover fair wear and tear. The product is made from ee-corregated flute (which is part of the cardboard family) and as such avoid damp conditions and water.

What countries do you ship to and how much does it cost? 

UK:

Standard shipping via Royal Mail:  £4.50 (3-5 business days)

Next day shipping via DPD: £8.95

Shipping is free on orders over £75.

Orders placed before 3pm will be shipped same day.

 

International orders:

Please allow 7-10 working days for international orders.

Orders of 5 or more please email us at hello@deskmate.co us for a quote on shipping costs.